Refund policy

Every Azpect portrait and hero is drawn by hand, from scratch, just for you. Because of that, refunds work a little differently from a regular shop. Here is exactly what to expect.

Before Azpect starts your sketch

Changed your mind? Email us within 48 hours of ordering and before your sketch has been sent, and we will refund you in full.

After you get your sketch

You get a sketch to approve within 3 days of ordering, with one round of changes included. If the sketch isn't what you hoped for and the changes don't fix it, tell us before you approve it and we will refund 50% of the order. The other 50% covers the drawing time already spent.

After you approve the sketch

Once you approve the sketch, Azpect finishes the artwork by hand. From that point the order can't be refunded, because the piece is one of a kind and can't be resold. We will still fix small details on the finished piece.

Printed pieces (acrylic, canvas, posters, books)

Prints are made to order by our print partner. If your print arrives damaged, misprinted or lost in transit, email us within 14 days of delivery with a photo, and we will reprint and reship it free. We can't accept returns of undamaged custom prints.

Digital files

Digital portraits, trading cards and party packs can't be refunded once the final files are delivered, but we will always fix a file that is broken or the wrong size.

How to ask

Email hello@drawnbyazpect.com with your order number. We reply within 2 business days. Approved refunds go back to your original payment method within 5 to 10 business days.